A response is not appearing
Wait for the thank-you message before the next visitor answers. Open Settings, then Responses, and refresh the list.
TAPLYCUE SUPPORT
How can we help?
Start with the guide, check the common fixes, or contact us about an issue.
CONTACT
Email support
Include the device model, operating-system version, TaplyCue version, and the steps that led to the problem. Do not attach survey data unless it is necessary and appropriate to share.
cavan@judgestudios.comUsing the app
The full guide covers survey setup, appearance, security, reports, and export.
Read the help guideCOMMON FIXES
Troubleshooting
The CSV does not open
Export it again and save it to Files first. Then open it in Numbers, Excel, Google Sheets, or another spreadsheet app.
The admin PIN is forgotten
There is no remote recovery because TaplyCue has no account or server. Clearing app data or reinstalling resets the PIN, but also removes responses that have not been exported.
Questions do not fit on screen
Shorten the question or answer text, reduce the number of answer buttons, or rotate the tablet. TaplyCue supports portrait and landscape layouts.